We’re happy to help. Please email us at info@knownpack.com with your order number and the email address used at checkout, and we’ll take a look as quickly as possible.

Our email support is available 24/7, and most messages are reviewed within 1–2 business days. We always do our best to help quickly and kindly.

Please contact us as soon as possible. Many of our items are made to order, so changes may not be possible once production begins, but we’ll always try to help if we can.

The Known Pack offers feel-good apparel for pet lovers, positive souls, and everyday gifting. You’ll find cozy sweatshirts, soft tees, botanical styles, dog-inspired designs, and pieces made to bring a little joy into daily life.

Many of our designs are inspired by the love people have for their dogs and pets. We also offer positive, floral, cozy, and giftable styles for anyone who loves meaningful everyday apparel.

Yes. Our designs are made to feel thoughtful, warm, and personal. They make sweet gifts for dog moms, dog dads, pet lovers, friends, family members, and anyone who could use a little comfort or encouragement.

We do our best to show colors as accurately as possible. Slight differences may happen because of screen settings, lighting, garment dyeing, and the natural character of each item. We think those small variations are part of the cozy, lived-in charm.

Please check the size chart on each product page before ordering. For a relaxed, oversized, or extra-cozy fit, many customers prefer sizing up.

Most of our tees and sweatshirts are designed with a comfortable unisex fit. Product pages include details to help you choose the best size and style for you.

To keep your design looking its best, wash inside out with cold water and tumble dry low. Avoid bleach, high heat, and ironing directly on the printed design.

Most orders are processed within 2–5 business days before shipping. During busy seasons or sales, processing may take a little longer, but we’ll always work to get your order moving as quickly as possible.

Shipping times vary depending on your location and the carrier. Once your order ships, tracking information will be sent by email when available.

Sometimes items ship separately depending on product type, production location, or availability. If this happens, don’t worry — the rest of your order should be on its way separately.

We accept the secure payment methods shown at checkout, including major credit and debit cards and other Shopify-supported payment options.

Yes. Checkout is processed through Shopify’s secure checkout system, so you can shop with confidence.

Yes. When a promotion is active, you can enter your discount code at checkout. For example, use code WELCOME15 when available for 15% off your first order.

We want to make it right. Please email info@knownpack.com with your order number and clear photos of the item, packaging, and issue. We’ll review it and help with the next step.

Please review the size chart before ordering. Since many items are made to order, returns for size preference may be limited, but you can always contact us and we’ll do our best to guide you.

You can visit our Refund Policy page for full details about returns, damaged items, incorrect orders, and refund eligibility.

After placing an order, you should receive an order confirmation by email. If you don’t see it, please check your spam, junk, or promotions folder.

Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.

Absolutely. Our pieces are made for everyday gifting, birthdays, dog lovers, holidays, cozy surprises, and “just because” moments.