Refund Policy

At The Known Pack, each item is made with care, and we want you to feel happy with your order.

Because our apparel is made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size, or choosing the wrong color. Please review the size chart and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 7 days of delivery so we can make it right.

Please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Order Changes and Cancellations

Because orders may go into production quickly, we cannot guarantee cancellations or changes after an order is placed. Please contact us as soon as possible if you notice an issue with your order.

Sizing Issues

We are not able to refund or exchange items due to sizing preferences. Please check the size chart before ordering. If you are between sizes, we recommend sizing up for a more relaxed fit.

Lost or Missing Packages

If your tracking shows delivered but you did not receive the package, please first check with your local carrier, neighbors, or building/mailroom. If the package appears lost in transit, contact us and we will help review the situation.